Performance Statistics
Performance
North Hertfordshire Homes (NHH) aims to be a top quartile performer in all Housing Corporation Performance Indicators. Since stock transfer we have continued to improve performance year on year. Our Performance in the key areas of rents, voids management, property improvement and repairs is shown below:
|
Indicator
|
Target
|
Performance
|
|
Percentage of emergency repairs completed within target –
emergency should not exceed 24 hours
|
98.4%
|
98.9%
Apr-June '08 |
|
Average re-let time - general needs housing.
|
18 days
|
22 days
Apr-June '08
|
|
Rent arrears
|
2.3%
|
2.36%
Apr-June '08
|
|
Upgrading/installation of central heating/replacement boilers
|
350 years |
103
Apr-June '08
|
Performance Targets
Quarterly Performance for year 2008-2009
Performance Management Report 2008 - 2009
Annual performance for previous years
Annual Performance Review 2007 - 08
Annual Performance Review 2006 - 07
Annual Performance Review 2005 - 06
Annual Performance Review 2004 - 05
Annual Performance Review 2003 - 04
Tenant Satisfaction Report (Status)
Customer Service Performance Summary - click here to download document
