Performance Statistics
Performance
Complaints
Performance
North Hertfordshire Homes (NHH) aims to be a top quartile performer in all TSA Performance Indicators. Since stock transfer we have continued to improve performance year on year. Our Performance in the key areas of rents, voids management and repairs is shown below:
|
Indicator
|
Performance
2010-11
|
|
Percentage of emergency repairs completed within target –
emergency should not exceed 24 hours
|
99.4%
|
|
Average re-let time - general needs housing.
|
14 days
|
|
Rent arrears
|
2.16%
|
Read our Annual Performance Review 2010-11
For an independant assesment of our performance and costs visit the HouseMark dashboard
Performance Reports to Tenant Forum
Performance report to Tenant Forum Q1 2011-12
Performance report to Tenant Forum Q2 2011-12
Tenant Forum - Annual Performance Review 2010-11
Annual Performance Reviews
Annual Performance Review 2009 - 10
Annual Performance Review 2008 - 09
Annual Performance Review 2007 - 08
Annual Performance Review 2006 - 07
Annual Performance Review 2005 - 06
Annual Performance Review 2004 - 05
Annual Performance Review 2003 - 04
Tenant Satisfaction Report (Status)
Status Customer Satisfaction Survey 2011
Complaints
As part of our local offer, we promised to publish information about complaints and compliments each year, including the number, nature and outcome. The latest information can be found in the report below:
Complaints Statistics Report 2010 - 2011
