Comments, Compliments & Complaints Information

 We at North Hertfordshire Homes (NHH) aim to provide a responsive, efficient and effective service that is recognised and valued by all our customers and we strive for continuous improvement. We value any feeback on how we are doing and how we can improve our service.
 
Compliments

 

 If you feel you have received good service from us or any of our staff have gone ‘the extra mile’ to help you, please let us know. This will highlight where we have got things right and we will pass on your thanks to the staff concerned.

 
Comments and Suggestions

 

 If you want to make a general comment about our service or a suggestion on how we can improve the way we do things, please let us know. The views of our customers are an important source of ideas for the future development of services to better meet customer needs.

 
Complaints

 

 We recognise that sometimes, we may fail to meet your expectations and the standards we set for ourselves. We will investigate all complaints thoroughly and deal with any issues promptly. We will regularly review all complaints received together with any other customer feedback in order to learn from them and make any necessary changes to our services.

 

For further information, see our leaflet How are we doing? or email complaints@nhh.org.uk
To pass on a compliment, comment or make a complaint online, please complete our Comments, Compliments & Complaints Form.