Building Insurance
Leaseholders Building Insurance
As a condition of your lease, North Hertfordshire Homes provides leaseholders with building insurance cover. This cost is recovered through your annual Service Charge. You may be offered insurance by your mortgage provider, however, you should advise them that your building insurance is provided by your freeholder.
What Does the Building Insurance Cover?
The policy insures the building in which you live up to the reinstatement value of your home. It does not insure the contents of your home, this will remain your responsibility. A summary of cover will be sent to you each year.
Is There an ‘Excess’ Payable?
For most claims there is an excess to be paid, claims for storms, flood, burst pipes, accidental and water damage have an excess of the first £50 of any claim and, in the case of subsidence, the excess is £1,000. Should you need to make a claim please ring the leaseholder claim line on 0800 028 0336.
How do I Obtain a Copy of the Building Insurance Cover?
Every year we will send you a schedule of your insurance cover. This will cover the period up to the end of the next financial year.
What Happens if I Sell My Home?
When the property is sold under the Right to Buy the lease stipulates that it must be insured by the freeholders with the leaseholders paying the appropriate cost. If you sell the property the new owner is insured under this policy once the contracts have been exchanged.
If you suffer damage to your home which be could be covered under the block policy arranged through North Hertfordshire Homes Ltd on your behalf please ring 0800 028 0336 for advice during normal hours.
Our insurers will ask you to describe the damage, how and when it happened and assess with you the potential cost.
If the damage is minor, you will be provided with a claim form, which includes brief guidelines on the claims process. You will be requested to obtain two estimates for repairing the damage.
If the damage is serious or prevents you carrying out your day to day living then a Loss Adjuster will be appointed and will contact you. The loss adjuster will inspect the damage and arrange for repairs and, if necessary, alternative accommodation if your home is uninhabitable.
If you discover serious damage to your property outside normal office hours, please contact your emergency claim number 0800 028 0336.
You simply need to advise the name of the Housing Association and that cover is arranged by Zurich under policy number JHA-22S558-0013 and they will advise and assist you.
In an emergency you should take any immediate action which you need to in order to protect your property from further damage, such as boarding up or switching off gas, water or electricity.
Guidance Notes
Please note that for a claim to be considered the damage must have occurred within the policy period and have been caused by an event the policy covers e.g. fire, water, storm, theft etc. Refer to your policy summary for details of insured events.
Any settlement will be subject to the deduction of any applicable policy excess.
