Handbooks and Publications

Leaseholders Handbook - This leaflet is available as a paper copy from your local neighbourhood office. It is also available in large print, other formats or can be translated into another language. For further details please contact the Performance and Quality team on 01462 704107.

Annual Reports
- Annual Report 2005-6
  
  Last updated: 07.Nov.2007
  File size: 1.45MB
- Annual Report 2006-7
  
  Last updated: 07.Nov.2007
  File size: 2.78MB
Contact Us
- How are we doing
  
  Last updated: 17.Apr.2008
  File size: 297.15kb
Estate Inspection
- Estate Walkabout Timetable
  
  Date added: 12.May.2008
  File size: 31.78kb
Fact Sheets
- Domestic Violence Fact Sheet
  
  Date added: 12.May.2008
  File size: 28.22kb
Financial Report
- Financial Report 2005-6
  
  Last updated: 07.Nov.2007
  File size: 394.31kb
- Financial Report 2006-7
  
  Last updated: 07.Nov.2007
  File size: 790.17kb
Housing Matters
- Issue 15 Summer 2007
  
  Last updated: 23.Apr.2008
  File size: 2.08MB
- Issue 16 Autumn 2007
  
  Last updated: 10.Jul.2008
  File size: 1.33MB
- Issue 17 Winter 2007
  
  Last updated: 10.Jul.2008
  File size: 5.72MB
- Issue 18 Spring 2008
  
  Last updated: 10.Jul.2008
  File size: 2.35MB
HR Forms
- Equal Opps (pdf)
  
  Date added: 12.Jun.2007
  File size: 26.55kb
- Equal Opps (word)
  
  Date added: 12.Jun.2007
  File size: 38.00kb
NHH Leaflets
- A Guide To North Hertfordshire Homes
  
  Last updated: 24.Apr.2007
  File size: 512.51kb
- Adaptations
  
  Last updated: 12.May.2008
  File size: 445.07kb
- Anti-Social Behaviour Policy Statement
  
  Last updated: 02.Apr.2008
  File size: 186.32kb
- ASB - Service Standards
  
  Last updated: 24.Apr.2008
  File size: 220.52kb
- ASB Summary of Policy & Procedure
  
  Last updated: 24.Apr.2008
  File size: 120.87kb
- Community Support Service
  
  Last updated: 24.Apr.2007
  File size: 139.99kb
- Compensation for Improvement
  
  Date added: 24.Apr.2008
  File size: 105.40kb
- Damp & Condensation
  
  Date added: 12.May.2008
  File size: 662.16kb
- Dealing with Debt
  
  Last updated: 16.Oct.2007
  File size: 231.49kb
- Former Landlord Consent
  
  Last updated: 25.Jun.2008
  File size: 183.05kb
- Guide to our Services - in Multiple Languages
  
  Last updated: 24.Apr.2007
  File size: 1.56MB
- Have Your Say - Application Form
  
  Last updated: 24.Apr.2008
  File size: 172.46kb
- Have Your Say - Tenants' Panel Information Sheet
  
  Date added: 17.Apr.2008
  File size: 1.12MB
- Home Content Insurance Policy booklet
  
  Last updated: 25.Apr.2008
  File size: 259.05kb
- Home Ownership and Leasehold Management Services
  
  Date added: 28.Mar.2008
  File size: 580.56kb
- HomeSwapper Leaflet
  
  Date added: 27.Feb.2008
  File size: 1.20MB
- Housing Repairs and Property Services
  
  Last updated: 16.Apr.2008
  File size: 444.75kb
- How are we doing - Complaints, Complements & Comments
  
  Last updated: 24.Apr.2008
  File size: 297.15kb
- Insurance Prospectus
  
  Date added: 24.Apr.2008
  File size: 276.54kb
- Kitchen & Bathroom Refurbishment
  
  Date added: 24.Apr.2008
  File size: 356.42kb
- Leaseholders Handbook
  
  Last updated: 24.Apr.2007
  File size: 517.44kb
- Lettings Scheme
  
  Last updated: 24.Apr.2008
  File size: 512.03kb
- Neighbourhood and Tenancy Services
  
  Last updated: 16.Apr.2008
  File size: 463.30kb
- Noisy Neighbours
  
  Last updated: 18.Apr.2008
  File size: 210.79kb
- Protecting Adults from Abuse
  
  Last updated: 24.Apr.2007
  File size: 275.42kb
- Rent and Other Charges
  
  Date added: 28.Mar.2008
  File size: 332.69kb
- Resident Involvement
  
  Last updated: 17.Apr.2008
  File size: 915.90kb
- Resident Involvement Statement
  
  Last updated: 17.Apr.2008
  File size: 938.97kb
- Respect
  
  Date added: 25.Feb.2008
  File size: 320.71kb
- Right to Repair
  
  Date added: 24.Apr.2008
  File size: 78.63kb
- Services For People with Disabilities and Older People
  
  Last updated: 16.Apr.2008
  File size: 378.29kb
- Starting or Ending a Tenancy
  
  Date added: 12.May.2008
  File size: 470.18kb
- Supporting Witnessess
  
  Date added: 29.Feb.2008
  File size: 984.72kb
- Tackling Anti-Social Behaviour
  
  Last updated: 02.Apr.2008
  File size: 425.42kb
- Temporary Accommodation
  
  Date added: 28.Mar.2008
  File size: 309.29kb
- Tenancy Handbook
  
  Last updated: 24.Apr.2008
  File size: 1.25MB
- Tenants Under Occupation Scheme
  
  Last updated: 24.Apr.2008
  File size: 95.19kb
- Terminating Your Tenancy
  
  Last updated: 24.Apr.2008
  File size: 94.81kb
- The Right To Acquire
  
  Last updated: 24.Apr.2008
  File size: 2.07MB
- Thinking of Buying Your Home
  
  Last updated: 24.Apr.2007
  File size: 662.66kb
- What to do if a tenant dies
  
  Date added: 24.Apr.2008
  File size: 150.33kb
Performance Statistics
- Annual Performance Review Apr 07 - Mar 08
  
  Date added: 30.May.2008
  File size: 228.30kb
- Annual Performance Review Apr 07 - Mar 08
  
  Date added: 30.May.2008
  File size: 228.30kb
- Annual Performance Review April 2006 - March 2007
  
  Last updated: 16.Apr.2008
  File size: 450.41kb
- Customer Satisfaction report Apr-Jun 2007
  
  Date added: 14.Apr.2008
  File size: 68.70kb
- Customer Satisfaction report Jul-Sept 2007
  
  Date added: 14.Apr.2008
  File size: 68.19kb
- Customer Satisfaction report Oct-Dec 2007
  
  Date added: 14.Apr.2008
  File size: 69.65kb
- Customer Service Performance Summary
  
  Last updated: 30.Apr.2008
  File size: 376.60kb
- Performance Management Annual Report April 2003 - March 2004
  
  Last updated: 16.Apr.2008
  File size: 270.38kb
- Performance Management Annual Report April 2004 - March 2005
  
  Last updated: 16.Apr.2008
  File size: 372.84kb
- Performance Management Quarterly Report April - June 2007
  
  Last updated: 16.Apr.2008
  File size: 383.08kb
- Performance Management Quarterly Report July - September 2007
  
  Last updated: 16.Apr.2008
  File size: 392.42kb
- Performance Management Quarterly Report October - December 2007
  
  Last updated: 24.Apr.2008
  File size: 687.07kb
- Performance Targets 08-09
  
  Date added: 30.May.2008
  File size: 56.43kb
- Service Availability Report Apr-Jun 2007
  
  Date added: 14.Apr.2008
  File size: 67.50kb
- Service Availability Report Oct-Dec 2007
  
  Date added: 14.Apr.2008
  File size: 100.83kb
- Tenants & Leaseholders Customers Satisfaction Survey (Status Report)
  
  Last updated: 16.Apr.2008
  File size: 407.75kb
Planned Maintenance
- R15
  
  Date added: 12.Jun.2007
  File size: 54.78kb
Privilege
- Application Form
  
  Last updated: 28.Apr.2008
  File size: 323.35kb
- Privilege Leaflet
  
  Date added: 25.Apr.2008
  File size: 796.48kb
- Privilege Membership Pack
  
  Date added: 28.Apr.2008
  File size: 613.01kb
Repairs & Maintenance
- Handyman Service
  
  Last updated: 10.Jul.2008
  File size: 791.82kb
Repairs Service Standards
- Response Repairs Service Standard
  
  Date added: 09.May.2008
  File size: 2.83MB
- Voids Service Standard
  
  Date added: 09.May.2008
  File size: 1.10MB
Translation Documents
- Bengali - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 70.17kb
- Bengali - Housing Repair Services
  
  Date added: 29.Apr.2008
  File size: 103.37kb
- Bengali - How to Complain
  
  Date added: 29.Apr.2008
  File size: 91.89kb
- Bengali - Neighbourhood & Tenacy Services
  
  Date added: 29.Apr.2008
  File size: 97.01kb
- Bengali - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 87.68kb
- Bengali - Rent & Other Charges
  
  Date added: 29.Apr.2008
  File size: 83.10kb
- Bengali - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 68.78kb
- Polish - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 64.49kb
- Polish - Housing Repairs Service
  
  Date added: 29.Apr.2008
  File size: 77.94kb
- Polish - How to Complain
  
  Date added: 29.Apr.2008
  File size: 70.18kb
- Polish - Neighbourhood & Tenancy Services
  
  Date added: 29.Apr.2008
  File size: 92.00kb
- Polish - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 68.64kb
- Polish - Rent & Other Charges
  
  Date added: 29.Apr.2008
  File size: 69.69kb
- Polish - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 75.12kb
- Pumjabi - Neighbourhood & Tenancy Services
  
  Date added: 29.Apr.2008
  File size: 84.80kb
- Punjabi - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 67.52kb
- Punjabi - Housing repairs Service
  
  Date added: 29.Apr.2008
  File size: 60.09kb
- Punjabi - How to Complain
  
  Date added: 29.Apr.2008
  File size: 53.48kb
- Punjabi - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 48.63kb
- Punjabi - Rents & Other Charges
  
  Date added: 29.Apr.2008
  File size: 81.16kb
- Punjabi - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 69.05kb
- Urdu - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 76.59kb
- Urdu - Housing Repairs Service
  
  Date added: 29.Apr.2008
  File size: 93.67kb
- Urdu - How to Complain
  
  Date added: 29.Apr.2008
  File size: 88.85kb
- Urdu - Neighbourhood & Tenancy Services
  
  Date added: 29.Apr.2008
  File size: 84.01kb
- Urdu - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 74.83kb
- Urdu - Rent & Other Charges
  
  Date added: 29.Apr.2008
  File size: 72.55kb
- Urdu - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 56.43kb
Vacancies
- About North Hertfordshire Homes
  
  Date added: 23.Oct.2007
  File size: 525.00kb
- Application Form (pdf)
  
  Date added: 11.Jun.2008
  File size: 1.47MB