Handbooks and Publications

Leaseholders Handbook - This leaflet is available as a paper copy from your local neighbourhood office. It is also available in large print, other formats or can be translated into another language. For further details please contact the Performance and Quality team on 01462 704107.

Annual Reports
- Annual Report 2005-6
  
  Last updated: 07.Nov.2007
  File size: 1.45MB
- Annual Report 2006-7
  
  Last updated: 07.Nov.2007
  File size: 2.78MB
- Annual Report 2007-8
  
  Date added: 02.Oct.2008
  File size: 2.07MB
- Annual Report 2008-9
  
  Last updated: 19.Nov.2009
  File size: 2.65MB
Audit Commission Report
- Audit Commission Report
  
  Date added: 03.Oct.2008
  File size: 207.21kb
CBL
- CBL Introduction Leaflet
  
  Date added: 29.Jun.2009
  File size: 1.29MB
- Common Housing Allocation Scheme
  
  Last updated: 30.Jun.2009
  File size: 1.47MB
- Home4U Users Guide
  
  Last updated: 30.Jun.2009
  File size: 1.36MB
Contact Us
- How are we doing
  
  Last updated: 17.Apr.2008
  File size: 297.15kb
Equality & Diversity
- Disability Equality Scheme
  
  Date added: 02.Dec.2008
  File size: 114.26kb
- Disability Equality Scheme Review and Action Plan
  
  Last updated: 02.Feb.2010
  File size: 115.30kb
- Gender Equality Scheme
  
  Date added: 02.Dec.2008
  File size: 95.23kb
- Gender Equality Scheme Review and Action Plan
  
  Last updated: 02.Feb.2010
  File size: 96.46kb
Estate Services
- Block cleaning - Bittern Way
  
  Date added: 17.Nov.2008
  File size: 175.65kb
- Block cleaning - Ivel Court
  
  Date added: 17.Nov.2008
  File size: 31.41kb
- Block cleaning - Middlefield Court
  
  Date added: 17.Nov.2008
  File size: 194.02kb
- Block Cleaning Standards
  
  Date added: 17.Nov.2008
  File size: 335.52kb
- Estate services standards
  
  Date added: 17.Nov.2008
  File size: 125.89kb
- Estate Walkabout Timetable 2010
  
  Last updated: 18.Dec.2009
  File size: 43.05kb
- GM service standards
  
  Date added: 17.Nov.2008
  File size: 146.46kb
Fact Sheets
- Domestic Violence Fact Sheet
  
  Date added: 12.May.2008
  File size: 28.22kb
Financial Report
- Financial Report 2005-6
  
  Last updated: 07.Nov.2007
  File size: 394.31kb
- Financial Report 2006-7
  
  Last updated: 07.Nov.2007
  File size: 790.17kb
- Financial Report 2007-8
  
  Last updated: 19.Nov.2009
  File size: 626.78kb
- Financial Report 2008-9
  
  Last updated: 22.Feb.2010
  File size: 1.71MB
Housing Matters
- Issue 18 Spring 2008
  
  Last updated: 10.Jul.2008
  File size: 2.35MB
- Issue 19 Summer 2008
  
  Date added: 02.Oct.2008
  File size: 2.52MB
- Issue 20 Autumn 2008
  
  Date added: 28.Oct.2008
  File size: 2.80MB
- Issue 21 Winter 2008
  
  Last updated: 19.Dec.2008
  File size: 3.54MB
- Issue 22 Spring 2009
  
  Last updated: 09.Apr.2009
  File size: 2.39MB
- Issue 23 Summer 2009
  
  Date added: 07.Jul.2009
  File size: 3.04MB
- Issue 24 Autumn 2009
  
  Last updated: 19.Nov.2009
  File size: 2.56MB
- Issue 25 Winter 2009
  
  Last updated: 24.Dec.2009
  File size: 3.81MB
HR Forms
- Equal Opps (pdf)
  
  Last updated: 25.Sep.2008
  File size: 32.77kb
- Equal Opps (word)
  
  Last updated: 25.Sep.2008
  File size: 42.50kb
Neighbourhoods
- Common Housing Register Form
  
  Last updated: 02.Oct.2008
  File size: 872.55kb
NHH Leaflets
- A Guide To North Hertfordshire Homes
  
  Last updated: 24.Apr.2007
  File size: 512.51kb
- Adaptations
  
  Last updated: 12.May.2008
  File size: 445.07kb
- Anti-Social Behaviour Policy Statement
  
  Last updated: 19.Jan.2010
  File size: 181.10kb
- ASB Service Standards
  
  Date added: 09.Mar.2010
  File size: 202.16kb
- ASB Summary of Policy & Procedure
  
  Last updated: 16.Dec.2009
  File size: 453.52kb
- Community Support Service
  
  Last updated: 24.Apr.2007
  File size: 139.99kb
- Compensation for Improvement
  
  Date added: 24.Apr.2008
  File size: 105.40kb
- Damp & Condensation
  
  Date added: 12.May.2008
  File size: 662.16kb
- Dealing with Debt
  
  Last updated: 16.Oct.2007
  File size: 231.49kb
- Former Landlord Consent
  
  Last updated: 25.Jun.2008
  File size: 183.05kb
- Guide to our Services - in Multiple Languages
  
  Last updated: 24.Apr.2007
  File size: 1.56MB
- Have Your Say - Application Form
  
  Last updated: 15.Jan.2010
  File size: 171.03kb
- Have Your Say - Tenants' Panel Information Sheet
  
  Date added: 17.Apr.2008
  File size: 1.12MB
- Home Content Insurance Policy booklet
  
  Last updated: 25.Apr.2008
  File size: 259.05kb
- Home Ownership and Leasehold Management Services
  
  Last updated: 15.Jan.2010
  File size: 1.16MB
- HomeSwapper Leaflet
  
  Date added: 27.Feb.2008
  File size: 1.20MB
- Housing Repairs and Property Services
  
  Last updated: 16.Apr.2008
  File size: 444.75kb
- How are we doing - Complaints, Compliments & Comments
  
  Last updated: 03.Mar.2009
  File size: 297.15kb
- Insurance Prospectus
  
  Date added: 24.Apr.2008
  File size: 276.54kb
- Kitchen & Bathroom Refurbishment
  
  Date added: 24.Apr.2008
  File size: 356.42kb
- Leaseholders Handbook
  
  Last updated: 10.Jul.2009
  File size: 513.50kb
- Lettings Scheme
  
  Last updated: 24.Apr.2008
  File size: 512.03kb
- Neighbourhood and Tenancy Services
  
  Last updated: 15.Jan.2010
  File size: 1.47MB
- Noisy Neighbours
  
  Last updated: 18.Apr.2008
  File size: 210.79kb
- Protecting Adults from Abuse
  
  Last updated: 24.Apr.2007
  File size: 275.42kb
- Rent and Other Charges
  
  Last updated: 15.Jan.2010
  File size: 1.23MB
- Resident Involvement
  
  Last updated: 17.Apr.2008
  File size: 915.90kb
- Resident Involvement Statement
  
  Last updated: 10.Mar.2010
  File size: 2.00MB
- Respect
  
  Date added: 25.Feb.2008
  File size: 320.71kb
- Right to Repair
  
  Date added: 24.Apr.2008
  File size: 78.63kb
- Save Energy - Save Money
  
  Date added: 09.Apr.2009
  File size: 1.50MB
- Services For People with Disabilities and Older People
  
  Last updated: 16.Apr.2008
  File size: 378.29kb
- Starting or Ending a Tenancy
  
  Date added: 12.May.2008
  File size: 470.18kb
- Supporting Witnessess
  
  Date added: 29.Feb.2008
  File size: 984.72kb
- Tackling Anti-Social Behaviour
  
  Last updated: 02.Apr.2008
  File size: 425.42kb
- Temporary Accommodation
  
  Date added: 28.Mar.2008
  File size: 309.29kb
- Tenancy Handbook
  
  Last updated: 24.Apr.2008
  File size: 1.25MB
- Tenants Under Occupation Scheme
  
  Last updated: 24.Apr.2008
  File size: 95.19kb
- Terminating Your Tenancy
  
  Last updated: 24.Apr.2008
  File size: 94.81kb
- The Right To Acquire
  
  Last updated: 24.Apr.2008
  File size: 2.07MB
- Thinking of Buying Your Home
  
  Last updated: 24.Apr.2007
  File size: 662.66kb
- What to do if a tenant dies
  
  Date added: 24.Apr.2008
  File size: 150.33kb
Performance Statistics
- 2008 Status Report
  
  Date added: 05.Sep.2008
  File size: 2.28MB
- Annual Performance Review Apr 03 - Mar 04
  
  Last updated: 17.Nov.2008
  File size: 270.38kb
- Annual Performance Review Apr 04 - Mar 05
  
  Last updated: 17.Nov.2008
  File size: 372.84kb
- Annual Performance Review Apr 06 - Mar 07
  
  Last updated: 17.Nov.2008
  File size: 450.41kb
- Annual Performance Review Apr 07 - Mar 08
  
  Date added: 30.May.2008
  File size: 228.30kb
- Customer Satisfaction Q1 0809
  
  Date added: 17.Nov.2008
  File size: 77.25kb
- First Quarter Performance for Year 2008/9
  
  Last updated: 09.Feb.2009
  File size: 531.47kb
- Performance Targets 08-09
  
  Date added: 30.May.2008
  File size: 56.43kb
- Second Quarter Performance for Year 2008/9
  
  Last updated: 09.Feb.2009
  File size: 346.72kb
- Third Quarter Performance for Year 2008/9
  
  Date added: 09.Feb.2009
  File size: 209.00kb
Planned Maintenance
- R15
  
  Date added: 12.Jun.2007
  File size: 54.78kb
Privilege
- Application Form 2009
  
  Last updated: 04.Aug.2009
  File size: 1.72MB
- Privilege Membership Pack
  
  Last updated: 04.Aug.2009
  File size: 1.92MB
Repairs & Maintenance
- Handyman Services
  
  Last updated: 09.Apr.2009
  File size: 229.50kb
Repairs Service Standards
- Response Repairs Service Standard
  
  Date added: 09.May.2008
  File size: 2.83MB
- Voids Service Standard
  
  Date added: 09.May.2008
  File size: 1.10MB
Resident Involvement
- Resident Involvement Strategy
  
  Last updated: 25.Sep.2008
  File size: 77.00kb
Translation Documents
- Bengali - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 70.17kb
- Bengali - Housing Repair Services
  
  Date added: 29.Apr.2008
  File size: 103.37kb
- Bengali - How to Complain
  
  Date added: 29.Apr.2008
  File size: 91.89kb
- Bengali - Neighbourhood & Tenacy Services
  
  Date added: 29.Apr.2008
  File size: 97.01kb
- Bengali - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 87.68kb
- Bengali - Rent & Other Charges
  
  Date added: 29.Apr.2008
  File size: 83.10kb
- Bengali - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 68.78kb
- Polish - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 64.49kb
- Polish - Housing Repairs Service
  
  Date added: 29.Apr.2008
  File size: 77.94kb
- Polish - How to Complain
  
  Date added: 29.Apr.2008
  File size: 70.18kb
- Polish - Neighbourhood & Tenancy Services
  
  Date added: 29.Apr.2008
  File size: 92.00kb
- Polish - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 68.64kb
- Polish - Rent & Other Charges
  
  Date added: 29.Apr.2008
  File size: 69.69kb
- Polish - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 75.12kb
- Pumjabi - Neighbourhood & Tenancy Services
  
  Date added: 29.Apr.2008
  File size: 84.80kb
- Punjabi - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 67.52kb
- Punjabi - Housing repairs Service
  
  Date added: 29.Apr.2008
  File size: 60.09kb
- Punjabi - How to Complain
  
  Date added: 29.Apr.2008
  File size: 53.48kb
- Punjabi - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 48.63kb
- Punjabi - Rents & Other Charges
  
  Date added: 29.Apr.2008
  File size: 81.16kb
- Punjabi - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 69.05kb
- Urdu - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 76.59kb
- Urdu - Housing Repairs Service
  
  Date added: 29.Apr.2008
  File size: 93.67kb
- Urdu - How to Complain
  
  Date added: 29.Apr.2008
  File size: 88.85kb
- Urdu - Neighbourhood & Tenancy Services
  
  Date added: 29.Apr.2008
  File size: 84.01kb
- Urdu - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 74.83kb
- Urdu - Rent & Other Charges
  
  Date added: 29.Apr.2008
  File size: 72.55kb
- Urdu - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 56.43kb
Vacancies
- About North Hertfordshire Homes
  
  Date added: 23.Oct.2007
  File size: 525.00kb
- Application Form (pdf)
  
  Last updated: 25.Sep.2008
  File size: 54.52kb
Vacancies - February 2010
- About North Hertfordshire Homes
  
  Date added: 01.Mar.2010
  File size: 32.57kb
- Application letter - Director of Finance
  
  Date added: 18.Feb.2010
  File size: 23.91kb
- Information about the Post - Director of Finance
  
  Date added: 18.Feb.2010
  File size: 43.34kb
- JD - Director of Finance
  
  Date added: 18.Feb.2010
  File size: 34.91kb
- PS - Director of Finance
  
  Date added: 18.Feb.2010
  File size: 39.68kb
Vacancies - January 2010
- Information about the Post - Neighbourhood Manager
  
  Date added: 12.Jan.2010
  File size: 43.96kb
- Neighbourhood Manager - JD
  
  Date added: 12.Jan.2010
  File size: 30.21kb
- PS - Neighbourhood Manager
  
  Date added: 12.Jan.2010
  File size: 44.37kb
Vacancies - March 2010
- About North Hertfordshire Homes
  
  Date added: 04.Mar.2010
  File size: 905.50kb
- Neighbourhood Officer - Application letter
  
  Date added: 04.Mar.2010
  File size: 14.21kb
- Neighbourhood Officer - Information about the Post
  
  Date added: 04.Mar.2010
  File size: 43.24kb
- Neighbourhood Officer - JD
  
  Date added: 04.Mar.2010
  File size: 27.27kb
- Neighbourhood Officer - PS
  
  Date added: 04.Mar.2010
  File size: 39.65kb
- PA to Chief Executive - Application letter
  
  Date added: 10.Mar.2010
  File size: 14.11kb
- PA to Chief Executive - JD
  
  Date added: 10.Mar.2010
  File size: 24.20kb
- PA to Chief Executive - PS
  
  Date added: 10.Mar.2010
  File size: 38.76kb
Vacancies - November
- Casual Community Support Officer - Information about the Post
  
  Date added: 16.Nov.2009
  File size: 33.93kb
- Casual Community Support Officer - JD
  
  Date added: 16.Nov.2009
  File size: 19.69kb
- Casual Community Support Officer - PS
  
  Date added: 16.Nov.2009
  File size: 31.73kb
Vacancies - October 2009
- Neighbourhood Officer - Information about the Post
  
  Date added: 01.Oct.2009
  File size: 36.81kb
- Neighbourhood Officer - JD
  
  Date added: 01.Oct.2009
  File size: 16.92kb
- Neighbourhood Officer - PS
  
  Date added: 29.Sep.2009
  File size: 29.06kb
Vacancies - September 2009
- Choice Based Lettings Officer - Information about the Post
  
  Date added: 22.Sep.2009
  File size: 36.02kb
- Choice Based Lettings Officer - Job Description
  
  Date added: 22.Sep.2009
  File size: 23.68kb
- Choice Based Lettings Officer - Person Specification
  
  Date added: 22.Sep.2009
  File size: 29.33kb
- Customer Service Officer (Floating) - Person Specification
  
  Date added: 22.Sep.2009
  File size: 21.29kb
- Customer Service Officer - Information about the Post
  
  Date added: 22.Sep.2009
  File size: 38.48kb
- Customer Service Officer - Job Description
  
  Date added: 22.Sep.2009
  File size: 18.67kb
- Customer Service Officer - Person Specification
  
  Date added: 22.Sep.2009
  File size: 34.72kb
- Meter Reader - Information about the Post
  
  Date added: 22.Sep.2009
  File size: 35.22kb
- Meter Reader - Job Description
  
  Date added: 22.Sep.2009
  File size: 33.87kb
- Meter Reader - Person Specification
  
  Date added: 22.Sep.2009
  File size: 30.43kb
- Neighbourhood Manager - Information about the Post
  
  Date added: 22.Sep.2009
  File size: 36.90kb
- Neighbourhood Manager - Job Description
  
  Date added: 22.Sep.2009
  File size: 19.85kb
- Neighbourhood Manager - Person Specification
  
  Date added: 22.Sep.2009
  File size: 34.19kb