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Repairs Satisfaction Survey

Repairs Satisfaction Survey

1. Order Number *
2. Home Address
3. Was an appointment made with you to carry out this repair?

   1. Yes
   2. No
4. Was the appointment kept?

   1. Yes
   2. No
5. Did the staff wear their ID badge?

   1. Yes
   2. No
6. Did staff behave in a courteous and respectful manner

   1. Yes
   2. No
7. Did staff respect your home and leave it as they found it

   1. Yes
   2. No
8. How many times did we visit you before the repair was completed?

   1. 1
   2. 2
   3. 3
   4. 4
   5. 5
9. How do you rate the quality of the repair?

   1. Very satisfied
   2. Satisfied
   3. Neither
   4. Unsatisfied
   5. Very unsatisfied
10. How do you rate the overall repairs service from start to finish on this occasion?

    1. Very satisfied
    2. Satisfied
    3. Neither
    4. Unsatisfied
    5. Very unsatisfied
11. Do you have any suggestions about the service that you feel would help us to improve the way the work was done?
12. Other comments?

* Indicates required fields.

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