Report a Repair
If you are unsure if the repair is yours or our responsibility, please refer to our Repairs Responsibility Table.
If your home suffers from mould or condensation please click here to download a copy of our leaflet. This may help you resolve the problem without needing to contact us.
By Telephone:
Repairs Freephone Number: 0800 5970045
The Repairs Freephone Number can be used along with the direct numbers below:
| To report a repair or change a repair appointment: | 01462 474700 |
| To report a problem with your heating (TSG): | 01462 678881 |
| To report an emergency repair out of hours: | 01462 459368 |
Our offices are open between 9:00am – 5:00pm, Monday to Thursday & 9:00am – 4.45pm Friday.
For an emergency outside these hours please call our emergency help line.
| Electricity: | 0800 7838838 |
| Gas: | 0800 111 999 |
| Water – Three Valleys: | 0845 7823333 |
If you have a problem that needs fixing you can either report the repair online by clicking on the icon below, or contact our Repairs team using one of the methods below.
Click on image to report a repair online
If you have taken a photo of your repair problem, please click here and email it to us including your contact details so that we can get back to you.
By Mail:
You can report your repair to us in writing to:
The Depot
Blackhorse Road
Letchworth Garden City
SG6 1HA
We are members of:
NICEIC The European
CORGI
Builders
ConfederationFMB
