Publication Library

Annual Reports
- Annual Report 2005-6
  
  Last updated: 07.Nov.2007
  File size: 1.45MB
- Annual Report 2006-7
  
  Last updated: 07.Nov.2007
  File size: 2.78MB
Contact Us
- How are we doing
  
  Last updated: 17.Apr.2008
  File size: 297.15kb
Estate Inspection
- Estate Walkabout Timetable
  
  Date added: 12.May.2008
  File size: 31.78kb
Fact Sheets
- Domestic Violence Fact Sheet
  
  Date added: 12.May.2008
  File size: 28.22kb
Financial Report
- Financial Report 2005-6
  
  Last updated: 07.Nov.2007
  File size: 394.31kb
- Financial Report 2006-7
  
  Last updated: 07.Nov.2007
  File size: 790.17kb
Housing Matters
- Issue 15 Summer 2007
  
  Last updated: 23.Apr.2008
  File size: 2.08MB
- Issue 16 Autumn 2007
  
  Last updated: 10.Jul.2008
  File size: 1.33MB
- Issue 17 Winter 2007
  
  Last updated: 10.Jul.2008
  File size: 5.72MB
- Issue 18 Spring 2008
  
  Last updated: 10.Jul.2008
  File size: 2.35MB
HR Forms
- Equal Opps (pdf)
  
  Date added: 12.Jun.2007
  File size: 26.55kb
- Equal Opps (word)
  
  Date added: 12.Jun.2007
  File size: 38.00kb
NHH Leaflets
- A Guide To North Hertfordshire Homes
  
  Last updated: 24.Apr.2007
  File size: 512.51kb
- Adaptations
  
  Last updated: 12.May.2008
  File size: 445.07kb
- Anti-Social Behaviour Policy Statement
  
  Last updated: 02.Apr.2008
  File size: 186.32kb
- ASB - Service Standards
  
  Last updated: 24.Apr.2008
  File size: 220.52kb
- ASB Summary of Policy & Procedure
  
  Last updated: 24.Apr.2008
  File size: 120.87kb
- Community Support Service
  
  Last updated: 24.Apr.2007
  File size: 139.99kb
- Compensation for Improvement
  
  Date added: 24.Apr.2008
  File size: 105.40kb
- Damp & Condensation
  
  Date added: 12.May.2008
  File size: 662.16kb
- Dealing with Debt
  
  Last updated: 16.Oct.2007
  File size: 231.49kb
- Former Landlord Consent
  
  Last updated: 25.Jun.2008
  File size: 183.05kb
- Guide to our Services - in Multiple Languages
  
  Last updated: 24.Apr.2007
  File size: 1.56MB
- Have Your Say - Application Form
  
  Last updated: 24.Apr.2008
  File size: 172.46kb
- Have Your Say - Tenants' Panel Information Sheet
  
  Date added: 17.Apr.2008
  File size: 1.12MB
- Home Content Insurance Policy booklet
  
  Last updated: 25.Apr.2008
  File size: 259.05kb
- Home Ownership and Leasehold Management Services
  
  Date added: 28.Mar.2008
  File size: 580.56kb
- HomeSwapper Leaflet
  
  Date added: 27.Feb.2008
  File size: 1.20MB
- Housing Repairs and Property Services
  
  Last updated: 16.Apr.2008
  File size: 444.75kb
- How are we doing - Complaints, Complements & Comments
  
  Last updated: 24.Apr.2008
  File size: 297.15kb
- Insurance Prospectus
  
  Date added: 24.Apr.2008
  File size: 276.54kb
- Kitchen & Bathroom Refurbishment
  
  Date added: 24.Apr.2008
  File size: 356.42kb
- Leaseholders Handbook
  
  Last updated: 24.Apr.2007
  File size: 517.44kb
- Lettings Scheme
  
  Last updated: 24.Apr.2008
  File size: 512.03kb
- Neighbourhood and Tenancy Services
  
  Last updated: 16.Apr.2008
  File size: 463.30kb
- Noisy Neighbours
  
  Last updated: 18.Apr.2008
  File size: 210.79kb
- Protecting Adults from Abuse
  
  Last updated: 24.Apr.2007
  File size: 275.42kb
- Rent and Other Charges
  
  Date added: 28.Mar.2008
  File size: 332.69kb
- Resident Involvement
  
  Last updated: 17.Apr.2008
  File size: 915.90kb
- Resident Involvement Statement
  
  Last updated: 17.Apr.2008
  File size: 938.97kb
- Respect
  
  Date added: 25.Feb.2008
  File size: 320.71kb
- Right to Repair
  
  Date added: 24.Apr.2008
  File size: 78.63kb
- Services For People with Disabilities and Older People
  
  Last updated: 16.Apr.2008
  File size: 378.29kb
- Starting or Ending a Tenancy
  
  Date added: 12.May.2008
  File size: 470.18kb
- Supporting Witnessess
  
  Date added: 29.Feb.2008
  File size: 984.72kb
- Tackling Anti-Social Behaviour
  
  Last updated: 02.Apr.2008
  File size: 425.42kb
- Temporary Accommodation
  
  Date added: 28.Mar.2008
  File size: 309.29kb
- Tenancy Handbook
  
  Last updated: 24.Apr.2008
  File size: 1.25MB
- Tenants Under Occupation Scheme
  
  Last updated: 24.Apr.2008
  File size: 95.19kb
- Terminating Your Tenancy
  
  Last updated: 24.Apr.2008
  File size: 94.81kb
- The Right To Acquire
  
  Last updated: 24.Apr.2008
  File size: 2.07MB
- Thinking of Buying Your Home
  
  Last updated: 24.Apr.2007
  File size: 662.66kb
- What to do if a tenant dies
  
  Date added: 24.Apr.2008
  File size: 150.33kb
Performance Statistics
- Annual Performance Review Apr 07 - Mar 08
  
  Date added: 30.May.2008
  File size: 228.30kb
- Annual Performance Review Apr 07 - Mar 08
  
  Date added: 30.May.2008
  File size: 228.30kb
- Annual Performance Review April 2006 - March 2007
  
  Last updated: 16.Apr.2008
  File size: 450.41kb
- Customer Satisfaction report Apr-Jun 2007
  
  Date added: 14.Apr.2008
  File size: 68.70kb
- Customer Satisfaction report Jul-Sept 2007
  
  Date added: 14.Apr.2008
  File size: 68.19kb
- Customer Satisfaction report Oct-Dec 2007
  
  Date added: 14.Apr.2008
  File size: 69.65kb
- Customer Service Performance Summary
  
  Last updated: 30.Apr.2008
  File size: 376.60kb
- Performance Management Annual Report April 2003 - March 2004
  
  Last updated: 16.Apr.2008
  File size: 270.38kb
- Performance Management Annual Report April 2004 - March 2005
  
  Last updated: 16.Apr.2008
  File size: 372.84kb
- Performance Management Quarterly Report April - June 2007
  
  Last updated: 16.Apr.2008
  File size: 383.08kb
- Performance Management Quarterly Report July - September 2007
  
  Last updated: 16.Apr.2008
  File size: 392.42kb
- Performance Management Quarterly Report October - December 2007
  
  Last updated: 24.Apr.2008
  File size: 687.07kb
- Performance Targets 08-09
  
  Date added: 30.May.2008
  File size: 56.43kb
- Service Availability Report Apr-Jun 2007
  
  Date added: 14.Apr.2008
  File size: 67.50kb
- Service Availability Report Oct-Dec 2007
  
  Date added: 14.Apr.2008
  File size: 100.83kb
- Tenants & Leaseholders Customers Satisfaction Survey (Status Report)
  
  Last updated: 16.Apr.2008
  File size: 407.75kb
Planned Maintenance
- R15
  
  Date added: 12.Jun.2007
  File size: 54.78kb
Privilege
- Application Form
  
  Last updated: 28.Apr.2008
  File size: 323.35kb
- Privilege Leaflet
  
  Date added: 25.Apr.2008
  File size: 796.48kb
- Privilege Membership Pack
  
  Date added: 28.Apr.2008
  File size: 613.01kb
Repairs & Maintenance
- Handyman Service
  
  Last updated: 10.Jul.2008
  File size: 791.82kb
Repairs Service Standards
- Response Repairs Service Standard
  
  Date added: 09.May.2008
  File size: 2.83MB
- Voids Service Standard
  
  Date added: 09.May.2008
  File size: 1.10MB
Translation Documents
- Bengali - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 70.17kb
- Bengali - Housing Repair Services
  
  Date added: 29.Apr.2008
  File size: 103.37kb
- Bengali - How to Complain
  
  Date added: 29.Apr.2008
  File size: 91.89kb
- Bengali - Neighbourhood & Tenacy Services
  
  Date added: 29.Apr.2008
  File size: 97.01kb
- Bengali - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 87.68kb
- Bengali - Rent & Other Charges
  
  Date added: 29.Apr.2008
  File size: 83.10kb
- Bengali - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 68.78kb
- Polish - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 64.49kb
- Polish - Housing Repairs Service
  
  Date added: 29.Apr.2008
  File size: 77.94kb
- Polish - How to Complain
  
  Date added: 29.Apr.2008
  File size: 70.18kb
- Polish - Neighbourhood & Tenancy Services
  
  Date added: 29.Apr.2008
  File size: 92.00kb
- Polish - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 68.64kb
- Polish - Rent & Other Charges
  
  Date added: 29.Apr.2008
  File size: 69.69kb
- Polish - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 75.12kb
- Pumjabi - Neighbourhood & Tenancy Services
  
  Date added: 29.Apr.2008
  File size: 84.80kb
- Punjabi - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 67.52kb
- Punjabi - Housing repairs Service
  
  Date added: 29.Apr.2008
  File size: 60.09kb
- Punjabi - How to Complain
  
  Date added: 29.Apr.2008
  File size: 53.48kb
- Punjabi - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 48.63kb
- Punjabi - Rents & Other Charges
  
  Date added: 29.Apr.2008
  File size: 81.16kb
- Punjabi - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 69.05kb
- Urdu - Home Ownership
  
  Date added: 29.Apr.2008
  File size: 76.59kb
- Urdu - Housing Repairs Service
  
  Date added: 29.Apr.2008
  File size: 93.67kb
- Urdu - How to Complain
  
  Date added: 29.Apr.2008
  File size: 88.85kb
- Urdu - Neighbourhood & Tenancy Services
  
  Date added: 29.Apr.2008
  File size: 84.01kb
- Urdu - People with Disabilities
  
  Date added: 29.Apr.2008
  File size: 74.83kb
- Urdu - Rent & Other Charges
  
  Date added: 29.Apr.2008
  File size: 72.55kb
- Urdu - Temporary Accommodation
  
  Date added: 29.Apr.2008
  File size: 56.43kb
Vacancies
- About North Hertfordshire Homes
  
  Date added: 23.Oct.2007
  File size: 525.00kb
- Application Form (pdf)
  
  Date added: 11.Jun.2008
  File size: 1.47MB