Paying Your Rent

How do I pay my rent?

There are a number of ways for you to pay your rent which are:-

  • By telephone to Allpay 0870 243 6040, quoting your debit or credit card details
  • By logging into www.allpayments.net  
  • By using your Allpay swipecard at any branch of Woolworths
  • By using your NHH rent payment swipe card at any post office or any shop displaying the 'PayPoint' or 'PAYzone' signs. 
  • By Direct Debit - contact the Rents Team on 01462 704102 to set up Direct Debit payments. 
  • By cheque - made payable to NHH with your payment reference number and address on the back.

How Will I Know When to Pay My Rent?

Your rent is normally due every Monday. If you need any more information about this please contact your Neighbourhood Officer.

How Will I Be Able to Check My Rent Account?

We will send you your rent account statement four times in a year. You can also phone or visit your Neighbourhood Officer at any time to get an up-to-date statement.

What Does My Rent Pay For?

As NHH is a registered charity we aim to charge affordable rents so the rent you pay goes towards:

  • The cost of building or developing homes 
  • Carrying out repairs and improvements to your home 
  • Managing and maintaining your home 

What Are Service Charges?

These charges are not the same as rent. They cover the cost of things like lighting and cleaning of communal areas, door entry phones and keeping lifts in working order. Refer to your Tenancy Agreement to check if you have to pay a service charge.

What Happens If I don't Pay My Rent?

If your account falls into arrears this could lead to legal action possibly resulting in eviction. For more information on NHH's policy on rent arrears please contact your neighbourhood office.

What Should I Do If I Have Difficulty Paying My Rent?

If you are having difficulty paying your rent please get in touch with your Neighbourhood Officer straight away.

We will advise you on what help is available and try to come to an arrangement with you to clear the arrears. If you keep to the arrangement no further action will be taken.

Where Can I Get Free Independent Legal And Money Advice?

NHH has an arrangement with the CAB (Citizen Advice Bureau) to provide independent money advice to our tenants, please ask your Neighbourhood Officer for a referral

How Do I Request A New Rent Payment Swipe Card?

If your rent payment swipe card is lost, stolen or faulty, simply contact the Rents Team on Tel:01462 704102 or Email them on rents@nhh.org.uk . There is no charge for a replacement. It will be sent to you within 48 hours.

Housing Benefit

If you feel you need help in paying your rent, you may be able to get Housing Benefit towards some or all of it. For more information please contact the North Hertfordshire District Council’s (NHDC) Benefit Office on 01462 474597.