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About us


Our purpose is to provide good, affordable homes for people who will otherwise struggle to find a place to live.



Our Challenge

Our world is changing. Against a backdrop of financial difficulty for some and an inaccessible housing market for many, we’re here to tackle challenges familiar to us all.

Over the last couple of years we’ve been through quite a few changes at North Hertfordshire Homes. We’ve been working hard to build a business that’s fit for the future – that means developing new affordable homes whilst understanding and meeting the needs of our existing customers.


Building a Better Tomorrow

In the coming years our work will be focussed on helping those who are struggling to make ends meet as well as meeting the changing needs of an ageing population.

For many a good home is enough, it’s a place to build or rebuild lives and somewhere to be proud of. Others on low incomes will need extra support in tackling loneliness, poor health or help to get back into employment.

We know we can’t help everyone and we’ll need to focus our efforts where they can have the biggest impact.


Our Plan

We’ve launched our new three year strategy which pulls together a huge amount of work we’ve undertaken as a business including listening to over 1300 people via customer surveys, talking face-to-face in customer focus groups and capturing real-time feedback about what we do well and what we can improve.

Over the next three years, we’ll focus on delivering four strategic themes:

  1. Delivering Homes: Complete a minimum of 480 homes over the next three years, and ensure that two-thirds of these are affordable.
  2. Creating Capacity: Generate the funds to deliver the homes and services in the plan.
  3. Providing Good Services: Improve the simplicity of our services to customers and the trust they have in us as a business.
  4. Strengthening our Foundations: We want to create a positive working environment for our colleagues, and achieve an employee trust score of 80%.


"Building a Better Tomorrow" is a summary of the new strategic plan for North Hertfordshire Homes

Building a Better Tomorrow.pdf 



Working across eight local authority areas in Hertfordshire and Bedfordshire, we have:

  • 7,356 General needs homes
  • 769 Supported housing for older people
  • 108 Temporary social housing
  • 230 Low-cost home ownership
  • 580 Leased homes
  • 2,918 Garages and commercial properties


A brief history

We started in 2003 and by 2013 we had brought 8,000 of our homes up to the Government's Decent Homes Standard and built 1,100 new affordable homes.

In 2011 we set up Rowan Homes, a wholly-owned subsidiary to market newly built properties for sale. We use the profit to deliver more affordable housing.


Our charitable status

We're a ‘Registered Provider’ of social housing under the Housing and Regeneration Act 2008. Our registration number with the Homes and Communities Agency (HCA) is L4370.

We're also a  ‘Registered Society’ under the Co-operative and Community Benefit Societies Act 2014.  Our registration number with the Financial Conduct Authority (FCA) is 30003R.

We're classed as an exempt charity as defined by the Charities Act 2011 so we are not registered with the Charities Commission.

All our profits are ploughed back into the business to finance improvements, services and the development of new homes.


  1. Helping older customers stay safe and well

    We're working with Hertfordshire Fire and Rescue Services.

  2. Contractors working on our behalf

    Our contractors are currently carrying out important safety checks in and around your home.

  3. Customer satisfaction surveys taking place in March

    We're currently carrying out our customer satisfaction surveys so you may receive an email or call asking what you think of our service.