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We ask a number of contractors to conduct important safety checks or carry out work in and around your home. All will carry photographic ID, wear distinctive uniforms and drive vehicles clearly signed with their company name.

 

Electrical testing by Campbell & Kennedy, ECS or Oakray Heating Ltd

We use three contractors, Campbell & Kennedy, ECS and Oakray Heating Ltd to test the electrical wiring in communal areas and individual homes.

When it's time for your electrical safety check, we'll contact you and ask you to book an appointment directly with the contractor. We'll provide you with the contact details for the contractor we've asked to visit your home.

An engineer will visit at the agreed time to check the wiring. Any remedial work that’s needed and can be quickly resolved will be done there and then for your convenience.

Any further work will be notified to us and we’ll book a future appointment with you.

If you don't respond within a week or so, the contractor will contact you directly by phone or letter. It's important that we carry out these checks as we want to make sure your home remains safe and so the contractor will try a few times to get an appointment with you.

 

Water hygiene testing by Essex and Suffolk Water Essex & Sussex Water logo

Inspectors from Essex & Suffolk Water will be checking shared water systems in schemes and flat blocks, taking monthly temperature checks, changing water softeners and testing water tanks in communal areas.

Access to individual homes will not usually be needed but if it is, we’ll write to you and let you know.

 

Fire Safety by Bespoke Detection Services Ltd

Bespoke Detection Services Ltd (‘BDS’) are now servicing, maintaining and managing fire alarms, emergency lighting and fire extinguishers throughout our communal space.

Access to individual homes will not usually be needed but if it is, we’ll write to you and let you know.

 

Window and door replacement programme by Astraseal

We will replace windows and doors on a small number of properties identified during our stock condition surveys. Up until the end of March 2018, our contractor, Astraseal will write to these customers with further information.

 

Our contractors will never turn up unannounced. If you are worried about anyone claiming to be sent by North Hertfordshire Homes, simply ask them to wait on the doorstep. Close the door and call us on 0330 343 0016 to check if we've sent anyone to your property.

 

Updated: Thursday 1 February 2018

 

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