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Cookies and our Privacy Policy

Use of cookies by this site

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The tables below explain the cookies we use and why.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.


Cookies used by our CMS

We use a Content Management System (CMS) from VerseOne Technologies Ltd. to build our website. The CMS does not use any cookies by default. However, three 'session' cookies are created when a visitor to the North Hertfordshire Homes websites does the following:

  • logs in to the NHH website 
  • uses some of the accessibility tools such as clicking the contrast or text resize buttons

The three cookies are used to cross-reference each other for improved security.

First party 'session' cookies




Linked information




2 hours


Remembers that the user has chosen a high contrast or low contrast stylesheet.
Caches data against the session in order to maximise performance.



Browser close


When a user logs in, maintains authentication state, access rights, etc.

These cookies do not store any personal information about you, your computer, your visit, or your browsing history. After the time indicated above, the cookies’ validity is destroyed and the browser instructed to remove the cookie from your computer.



Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website. We make no use of personally identifiable information in any of the statistical reports we use from this package but we might collect general information such as the type of web browsers used or which pages are visited more than others. With this data, we analyse site trends and make sure that our pages are as helpful to you as possible.

We use an analytics package called Google Analytics who provide separate details in the Google privacy policy.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Third Party Cookies






Google Analytics






2 years

30 mins

End of session

6 months

These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google.

Google Translate



End of session

Stores your chosen language (if you decide to change it from English). This means that you do not have to select your chosen language every time that you load a new page.

Click here for an overview of privacy at Google.

Google Maps




6 months

These cookies are used to remember Google Maps preferences.

Click here for an overview of privacy at Google.


Privacy Policy

This privacy policy relates only to your use of our website. North Hertfordshire Homes is very serious about protecting your privacy, so if we ask for information about you, we take all reasonable steps to keep it safe.

You can access and browse our website without disclosing information about yourself.

If you choose to complete any of our online forms we will need some personal information to allow us to deal with your enquiry. This information will be used only for the purpose for which you provided it.

If you choose to use our online payment facilities our partners may collect additional information from you of a financial nature, including your credit card number and your billing address.


You can access the majority of areas of this website without registering any of your details with us; however, in order to receive certain services or to enable you to fully interact with this website you may be required to register certain information with us. In addition some areas of this website may only be accessible to you if you are a registered customer ("tenant", "landlord", "home owner").

You agree to provide us with accurate information when registering.

We reserve the right to refuse you access to this website if any information provided by you proves to be inaccurate.


Certain parts of this website may only be accessed using a password. We may agree to issue you with one; however, we are under no obligation to do so and reserve the right to refuse you a password without reason.

If we do issue you with a password then you will be responsible for maintaining the confidentiality of any password issued and you agree not to transfer your use of any password to any other person.



North Hertfordshire Homes makes every effort to make sure this site contains accurate information. However, no warranties or representations of any kind are made concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

North Hertfordshire Homes makes no warranties or representations of any kind that the services provided by this website will be uninterrupted , error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall North Hertfordshire Homes, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. This exclusion and limitation only applies to the extent permitted by law.

External links

Links to other websites are provided in good faith and for information only. North Hertfordshire Homes disclaims any responsibility for the materials contained in any website linked to this site.



All materials on this website are the copyright of North Hertfordshire Homes Ltd or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this website may be retrieved and downloaded solely for personal use. Materials may not otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of North Hertfordshire Homes.