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  1. Home

  2. For tenants

    1. Getting started
      1. Setting up the essentials
      2. Water, gas and electricity
      3. Utilities
      4. Decorating and furnishing
    2. Your tenancy and rent
      1. Make a payment
        1. Pay online
        2. By Direct Debit
        3. By phone
        4. In cash
        5. By bank transfer
        6. By cheque
        7. Your payment reference number
        8. Order a new rent card
      2. About your rent
      3. Money advice
        1. Managing your money
          1. Money Made Simple video
          2. Making the most of your money
          3. Banking and borrowing
          4. Independent money advice
        2. Advice about benefits
        3. Training opportunities
        4. Welfare reform
          1. Universal Credit
          2. Benefit Cap
          3. Where to go for welfare reform advice
      4. About your tenancy
        1. Our responsibilities
        2. Your responsibilities
        3. Tenancy types
      5. Lodgers and sub-letting
      6. When a tenant dies
    3. Your home
      1. Repairs and maintenance
        1. Report a repair
        2. Your repairs
        3. Emergency repairs
        4. Repair responsibilities
          1. Kitchens and bathrooms
          2. Doors and windows
          3. Heating and gas
          4. Gardens, fences and trees
          5. Electrics
          6. Outside buildings
          7. Walls, floors, stairs
          8. Lofts, roofs, chimneys
          9. Paving and driveways
          10. Outside walls and brickwork
          11. Gutters and drains
        5. Repairs we charge for
        6. Simple fixes
        7. Yearly gas service
        8. Electrical safety check
        9. Condensation and mould
        10. Asbestos
      2. Improvements and alterations
      3. Keeping pets
      4. Clutter and storage
      5. Help with your garden
      6. Home contents insurance
      7. Problems with neighbours
        1. Noise
        2. Domestic violence
      8. Need to move
        1. Swap your home
        2. Over 55s
          1. Flexicare accommodation
            1. Our Flexicare Housing schemes
          2. Retirement accommodation
            1. Our Retirement Living schemes
          3. How to apply
      9. Buy your home
      10. Moving out
        1. Ending your tenancy
        2. Leaving your property
    4. Communal areas
      1. Abandoned items and rubbish
      2. Bins
      3. Cleaning
      4. Parking
      5. Repairs and key fobs
      6. Safety and storage
      7. Gardening, trees & pests
  3. Your account

    1. Your personal details
    2. Your account statement
    3. Housing repairs
    4. Heating repairs
    5. Block repairs
    6. Account features
    7. Frequently asked questions
  4. Rent or buy

    1. Rent a home
      1. Our Choice Based Lettings process
      2. Allocations policy
      3. Local lettings policies
    2. Emergency housing
    3. Shared Ownership
    4. Other housing options
    5. Rent a garage
  5. Jobs

    1. People who care
    2. Benefits and rewards
    3. Current vacancies
    4. Learning and development
    5. Equal opportunities
  6. About us

    1. Our values
    2. Our team
      1. The Board
        1. Board member login
      2. Our ExecutiveTeam
    3. News
    4. Building homes
      1. Buying a new home
      2. Completed Developments
      3. Land enquiries
    5. Voice of the Customer
      1. The VoC Panel
    6. Our performance
      1. Customer Surveys
    7. Consultations
    8. Equality and diversity
    9. Publications
    10. Become a supplier
    11. How we manage personal information
  7. Contact us

    1. Report it
    2. Compliments and comments
    3. Make a complaint
    4. Report problems with neighbours
    5. Report trees, grass and hedges
    6. For friends and relatives
    7. Our service standards
    8. Getting your views

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